CroupierTV · Player support

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Clear answers about XP, watchtime, missions, referrals and rewards. Search for a topic or browse the most important questions below.

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01XP & HistoryWhat is XP and how can I earn it?

XP is the CroupierTV loyalty currency and determines your position on the monthly leaderboard. You can earn it through active livestream chat, eligible stream support, Community activity and missions, Daily Rewards, referrals, the weekly XP Wheel and selected promotions.

Publishing a new Community thread earns 10 XP, while writing a comment earns 5 XP. Up to two threads and 20 comments are rewarded per day; comment XP is awarded only once per user and thread.

The current earning rates and available activities are shown on the Leaderboard and in the Mission Center.

02XP & HistoryWhen will my XP be credited?

Most automatic XP is visible within a few minutes after the next system sync. In some cases, confirmation can take several hours. Rewards that require a manual check, such as a MY.GAMES Market purchase, are added after the purchase has been verified.

Open XP History to see whether a transaction is already confirmed or still waiting to be applied.
03XP & HistoryWhat does “Pending” mean in my XP History?

Pending means the transaction has been recorded safely but has not yet been applied to your confirmed balance. It normally clears with an upcoming sync.

Pending – next season appears during the leaderboard transition. Those XP are being held safely and will be applied when the next monthly season launches.

04XP & HistoryWhere can I see my XP, rank and previous transactions?

Your current XP and monthly rank appear on the Leaderboard and on your profile. The private XP History lists every confirmed reward, deduction, pending transaction and manual adjustment.

05Stream & WatchtimeHow do I earn watchtime?

Join a CroupierTV livestream with the same YouTube channel connected to your Community account and remain present in the live chat. Write in chat so the Chatbot can recognize your account and track your activity. Your watchtime is updated automatically through the livestream system.

If your YouTube channel is not linked, the website cannot reliably match the watchtime to your Community profile.
06Stream & WatchtimeHow does livestream chat XP work?

Active participation in the livestream chat earns 10 XP every 5 minutes. The Chatbot counts eligible activity automatically, so you do not need to claim it manually. Repeated or spam messages do not create extra intervals.

07Stream & RewardsDo I still receive XP for supporting the stream?

Yes. Eligible Super Chats, memberships and membership gifts earn 100 XP per €1 / $1; YouTube Jewels earn 1 XP per Jewel. Your linked YouTube identity is used to assign the XP.

The Donation Missions in the Mission Center can also award additional cycle bonuses for continued support.

08Rewards & GiveawaysWhat is the Daily Spin and how does it work?

The Daily Spin gives every eligible linked account one free server-secured spin per day, with prizes up to 1,000 XP. The next free spin becomes available at 00:00 European time.

After the free spin, you may buy up to 10 optional bonus spins for 350 XP each. The cost and prize are settled together and the result appears in your XP History.

09Rewards & GiveawaysWhat is the XP Wheel Giveaway and how does it work?

The XP Wheel Giveaway is an automatic weekly draw. Entry costs 500 XP and secures one guaranteed spin when the round closes. Wheel prizes range from 100 to 2,500 XP and are credited automatically.

Each linked leaderboard profile can enter once per week. More participants unlock additional bonus spins for randomly selected entrants, and the completed draw remains available to review.

10Rewards & GiveawaysWhen do the monthly Top 10 receive their leaderboard rewards?

Starting on the 25th of each month, the validated Top 10 reward data is sent to Panzerdog. The rewards are then credited directly to the Tacticool account connected through your Player ID.

Tacticool does not send an in-game Inbox notification for this credit. Check the relevant balance or item directly in your game account.
11Rewards & XPHow do I receive XP when I use your Creator Code?

Use Creator Code croupier when purchasing eligible items in the MY.GAMES Market. The Market handles its regular purchase rewards automatically, but the CroupierTV XP must be added manually.

After your purchase, inform Croupier—for example on Discord—and include enough information to verify the eligible order. Verified purchases currently earn 100 XP per €1 / $1.

12Missions & ReferralsWhere can I find my missions?

Open the Mission Center while logged in. It contains Daily, Weekly, One-time, Donation and Lifetime Reward sections. Each mission shows your current progress, target, XP reward and reset time where applicable.

13Missions & XPDo I have to claim completed mission rewards?

No separate claim is normally required. When an eligible objective is completed, its reward is recorded automatically and sent to your XP balance. A short Pending period can appear while the reward is synchronized.

14Missions & ReferralsHow does inviting friends work?

Copy your personal invite link from the Referral Dashboard. Your friend must register through that link and complete the qualification steps shown there: verify a unique YouTube channel, publish one active Community post, make five reactions and use the free Daily Spin.

A qualified friend awards 500 XP. Further watchtime earned after the referral baseline can unlock another 150 XP at 1 hour and 350 XP at 5 hours. Your first qualified friend also unlocks a one-time 1,000 XP bonus.

Deleted activity, duplicate channels and manipulated referrals do not qualify. The dashboard shows the live status of every step.
16XP & RewardsCan I spend XP, and will deductions appear in my history?

Yes. XP can currently be used for optional Daily Reward bonus spins and entry to the weekly XP Wheel. Every protected cost is recorded as a deduction in XP History, together with the related prize or result.

17Account & SupportWhat should I do if XP or watchtime is missing?

First check that the correct YouTube channel is connected, then review XP History for a Pending transaction and allow the normal sync time. If the activity is still missing after several hours, contact Croupier on Discord with the date, activity and a screenshot or purchase reference.

Never post private order details, account credentials or other sensitive information publicly.

Still need help?

Check your transaction status first, then contact Croupier with the details needed to identify the activity.